Privacy Policy and Cookies

Regent Management Limited understands that the information that we hold on you is important, and we are committed to protecting and respecting your privacy.  Regent Management Limited is registered on the Information Commissioner’s Office Data Protection Register under number Z3034418.

This policy explains how, when and why we collect information about you during the course of providing our services to you.

Summary:

• We only collect personal information about you where it is completely necessary or you have consented, and we ensure that we only collect the information we need.
• We will protect your personal information.  Your information is stored securely within our office only.
• You have rights to your information.
• We retain your data for as long as necessary.

What information do we collect about you

We need information about you to create an account.  We need to collect information from you to do this and to send you information about your service charge and the development you live at.

Why we use the information about you

We collect your personal information for a number of reasons:

• Consent: where you have given clear consent to us to process your personal information for a specific purpose.
• Contract: the processing necessary for a contract you may have with us.
• Legal Obligation: where we need to comply with a legal obligation
• Legitimate Interests: where it is necessary for carrying out obligations under property ownership, tenancy obligations and property services.

Sharing your personal information

We do not share your personal data outside Regent Management Limited.

We may disclose your information to the third parties listed below:

• HM Revenue & Customs, regulators and other statutory authorities.
• Third parties as necessary in the event of a claim or dispute relating to the use of our services, law enforcement bodies and/or other regulatory entities in order to comply with any legal obligation or court order.
• Accountants and Solicitors.
• Contractors required for repairs and maintenance at managed properties.
• Managing agents of a property you engage us to manage and subsequent managing agents you instruct us to hand over to.
• Legal and other advisors.
• Monitoring services in respect to your property.

We require all third parties to respect the information we have given them and to treat it in accordance with the law.  We do not allow third party providers to use your information for their own purposes.

How long do we keep your data

The information we collect about you is subject to regulatory and legislative requirements.  However, we will take reasonable steps to securely destroy information we hold about you that is no longer needed.  We will only hold information about you for as long as is necessary for the relevant purpose it was collected.

Access to your information and correction

You have the right to request a copy of the information we hold about you.  We will provide you with this information within one month of receiving your request and verifying your identity.

You also have a right to contact us if you believe the personal information we hold about you is incorrect, or if you believe we are no longer entitled to use your personal information.  If you have any questions about how we use your personal information, please contact us using the details at the end of this policy.

Contract details

To exercise all relevant rights, queries or complaints please in the first instance contact Regent Management Limited, Barcroft, 32 New Road, Yeadon, Leeds, LS19 7SE. Email: customerservice@regentmanagement.co.uk.

You can contact the Information Commissioners Office on 0303 123 1113 or at the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.